DXC Opens London Customer Experience Center to Accelerate Enterprise AI Adoption

DXC Technology (NYSE: DXC), a global leader in enterprise IT services and digital transformation, has unveiled its new Customer Experience Center (CEC) in London, marking a strategic expansion of its AI enablement capabilities across Europe. Announced on February 11, 2026, the center is designed to bridge the gap between pilot projects and large-scale artificial intelligence implementation for Fortune 500 clients across industries including financial services, healthcare, energy, and retail. According to DXC’s official press release, the CEC provides a hands-on environment where clients collaborate directly with DXC’s AI specialists, data scientists, and industry consultants to co-design, test, and deploy AI-driven solutions in real-time.

The London CEC is the latest in a series of global innovation hubs established by DXC, following similar centers in the U.S. and Asia. Unlike traditional demonstration labs, this facility emphasizes outcome-based engagement. Clients are invited to bring their most pressing business challenges—whether it’s optimizing supply chains, reducing customer service latency, or automating compliance reporting—and work side-by-side with DXC teams to prototype solutions using proprietary tools, cloud-based AI platforms, and industry-specific data sets. "This isn’t about showcasing technology for its own sake," said Sarah Lin, DXC’s Global Head of AI Innovation, in an internal briefing cited by the company’s newsroom. "It’s about creating measurable value: reducing costs, increasing revenue, or improving customer satisfaction through AI that actually works in production environments."

According to PR Newswire’s official distribution of the announcement, the center features immersive simulation labs, real-time analytics dashboards, and secure sandbox environments compliant with GDPR and ISO 27001 standards. These tools allow clients to safely experiment with generative AI, predictive modeling, and computer vision applications without risking live operations. The facility also integrates DXC’s proprietary AI governance framework, ensuring transparency, ethical use, and regulatory alignment throughout the deployment lifecycle.

While other technology firms have focused on selling AI tools, DXC’s approach underscores its consulting heritage. The London CEC operates as a hybrid innovation lab and client workshop, with teams rotating through three-week engagement cycles. Each cycle culminates in a business case review, complete with ROI projections and implementation roadmaps. Early participants include a UK-based bank seeking to automate fraud detection and a European pharmaceutical firm aiming to accelerate clinical trial data analysis.

Industry analysts note that DXC’s move comes at a critical juncture. A 2025 Gartner report found that 78% of enterprises have piloted AI, but fewer than 25% have scaled it beyond isolated use cases. The London CEC directly addresses this "valley of death" between experimentation and enterprise adoption. "DXC is positioning itself not just as a vendor, but as a transformation partner," said Michael Tran, Senior Analyst at Forrester Research. "By embedding clients into the development process, they reduce the risk of failed deployments—a common pain point in AI initiatives."

With the UK’s growing status as a European tech hub and its strong talent pool in data science and fintech, the London location offers strategic advantages. The center is housed in a refurbished office space in Canary Wharf, near major financial institutions and university research partnerships. DXC plans to host quarterly AI summits and open innovation days to foster collaboration with startups, academic institutions, and public sector organizations.

As enterprises worldwide grapple with the complexities of AI integration, DXC’s London CEC represents a significant step toward turning theoretical potential into tangible business value. With its client-centric model and focus on execution, the center may set a new benchmark for how technology providers help organizations move beyond AI hype—and into real-world impact.